We try to live up to our customer promise by setting ourselves high standards. However there are sometimes cases in which you may feel that your experience with Mail Finance Travel Insurance was not up to the standard you were expecting. When making a complaint, please include as much information as possible to allow us to review your case in a timely manner, such as your policy or claim number, phone call dates and times and a full background of what has happened.
If you wish to register a complaint and/or request a copy of our complaints procedure please contact us either:
If you’re not happy with the response to your complaint
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS web site at www.financial-ombudsman.org.uk. You are also able to use the EC On-line Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr who will notify FOS on your behalf
*Please note, our online prices automatically include a 15% discount against our Customer Service Centre prices.
MailLife Financial Services Ltd is an Appointed Representative of Travel Insurance Facilities Plc for the sale of travel insurance. Travel Insurance Facilities PLC is authorised and regulated by the Financial Conduct Authority FRN 306537. Mail Finance is a trade mark of Associated Newspapers Limited, and is licensed to MailLife Financial Services as a trading name. MailLife Financial Service Ltd. Registered in England No. 1063950. Registered office Northcliffe House, 2 Derry Street, Kensington, London, W8 5TT.