0203 772 4990 Mon-Fri 8am-8pm, Sat & Sun 9am-5pm



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Contact us

Customer Service Team

If you have any queries, questions or would just rather talk to someone to discuss your policy, you can call our dedicated Customer Service Centre on +44 (0) 203 772 4990. Our Opening hours are Monday to Friday 8am – 8pm, Saturday and Sunday 9am – 5pm.

You can email the team on:  website@mailfinancetravelinsurance.co.uk

Write to us
Everyone likes to receive a real letter!

Customer Services Department,
Mail Finance Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
ME19 4UY


If you need to make a non-urgent medical claim or non-medical claim, please contact us on: +44 (0) 203 772 4992

Alternatively, you can email us on: claims@tifgroup.co.uk

Our Claims Department is available Monday РFriday 8am-8pm and 9am-1pm Saturdays.

Write to us

Travel Claims Facilities
PO Box 395
Monks Green Farm
Mangrove Lane
SG13 9JW

 Emergency Medical Assistance

If you, or another policyholder require emergency medical assistance, please contact us on: +44 (0) 203 772 4991

Alternatively, you can email us on: operations@emergencyassistance.co.uk

Our emergency medical assistance team are open 24/7.