If you have any queries, questions or would just rather talk to someone to discuss your policy, you can call our dedicated Customer Service Centre on +44 (0) 203 772 4990. Our Opening hours are Monday to Friday 8am – 8pm, Saturday and Sunday 9am – 5pm.
You can email the team on: firstname.lastname@example.org
Write to us
Everyone likes to receive a real letter!
Customer Services Department,
Mail Finance Travel Insurance,
1 Tower View,
If you need to make a non-urgent medical claim or non-medical claim, please contact us on: +44 (0) 203 772 4992
Alternatively, you can email us on: email@example.com
Our Claims Department is available Monday – Friday 8am-8pm and 9am-1pm Saturdays.
Write to us
Travel Claims Facilities
PO Box 395
Monks Green Farm
If you, or another policyholder require emergency medical assistance, please contact us on: +44 (0) 203 772 4991
Alternatively, you can email us on: firstname.lastname@example.org
Our emergency medical assistance team are open 24/7.
*Please note, our online prices automatically include a 15% discount against our Customer Service Centre prices.
MailLife Financial Services Ltd is an Appointed Representative of Travel Insurance Facilities Plc for the sale of travel insurance. Travel Insurance Facilities PLC is authorised and regulated by the Financial Conduct Authority FRN 306537. Mail Finance is a trade mark of Associated Newspapers Limited, and is licensed to MailLife Financial Services as a trading name. MailLife Financial Service Ltd. Registered in England No. 1063950. Registered office Northcliffe House, 2 Derry Street, Kensington, London, W8 5TT.